Tire Swing SMS Messaging Terms and Consent
Last Updated: September 8, 2026
Text messages are optional. You can apply for housing, complete your paperwork, and use the Tire Swing resident portal whether or not you agree to receive text messages.
1. Who Sends These Messages and Why
Tire Swing builds the software your housing provider (a property manager, owner, or compliance team) uses to collect applications, verify eligibility, and complete income certifications for affordable housing. If you receive a text from Tire Swing, it is because you have paperwork in progress with a housing provider that uses our software. We text only about that paperwork.
We do not send marketing or promotional text messages.
2. How You Opt In
Text messaging is voluntary. It is never required to apply for housing, to keep your housing, or to complete a certification. You can agree to receive text messages in the following ways:
Online application or resident portal
When you enter your mobile number in your online application, you will see an unchecked box with the following language. Checking the box records your consent. Leaving it unchecked means we will not send you text messages. You can also turn text messages on or off at any time in the resident portal under Preferences.
Text me about my housing paperwork
I agree to receive text messages from Tire Swing, sent on behalf of my housing provider, about my housing application and certification paperwork. Messages may include status updates, requests for documents, links to sign forms, and reminders when something is still needed from me. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Sharing your mobile number with your housing provider
If you give your property management office your mobile number for communication about your housing paperwork, your property team may send you informational text messages through Tire Swing about that paperwork. You can opt out at any time using the steps in Section 6.
Signing in with your phone
If you choose to sign in to the resident portal by phone, requesting a code means you agree to receive a single one-time passcode by text message. Sign-in codes are only sent when you ask for them.
3. What We Text You
Every message is about your housing paperwork and goes out when your property team needs something from you or has an update, for example:
- An invitation to the Tire Swing resident portal from your property team
- A link to review and sign your application, recertification, or verification forms
- Requests for missing or unclear documents and reminders about items still outstanding
- Annual recertification notices and due-date reminders
- Replies and follow-ups from your property management staff
- A one-time passcode when you choose to sign in by phone
Example messages:
- "Hi John, Riverbend Apartments sent your application package to review and sign. Start here: [link]"
- "Hi John, you have 2 documents to complete your annual recertification at Riverbend Apartments. Review and finish here: [link]"
4. Message Frequency
Message frequency varies. You will typically get a handful of messages while an application or certification is in progress, and they stop once your paperwork is complete. Messages are sent by your property team as needed rather than on a schedule.
5. Cost
Message and data rates may apply according to your mobile carrier's plan. Tire Swing does not charge for text messages. Mobile carriers are not liable for delayed or undelivered messages.
6. How to Opt Out
- Reply STOP to any text message from Tire Swing. You will receive one final message confirming that you have been unsubscribed, and we will not send further texts to that number unless you opt back in. Reply START to resume.
- Turn off text messages in the Tire Swing resident portal under Preferences, uncheck the box in your online application, or ask your property management office to turn off text messages for your number.
- Email privacy@gettireswing.com with the phone number you would like removed.
Opting out does not affect your application, your housing, or your ability to complete paperwork. Your property team will continue to reach you by email and through the resident portal, and you can still sign in to the resident portal with your email address.
7. Help
Reply HELP to any message for assistance, or contact support@gettireswing.com. For questions about your housing paperwork, contact your property management office.
8. Keep Your Information Safe
- Text messages are not a secure way to share private information, and Tire Swing will never ask you to text personal or financial details.
- Do not reply with Social Security numbers, account numbers, passwords, or photos of documents. Upload documents and complete forms only through the secure resident portal.
- Replies to our text messages are not monitored. To reach your property team, use the resident portal or contact your office.
9. Privacy and Your Mobile Information
- We use your mobile number only to deliver the messages described above, to honor your opt-out, and to keep a record of your consent.
- Your number and your text message opt-in status are shared only with your housing provider, the organization whose paperwork the messages concern, and with the service providers that deliver messages on our behalf, or as required by law.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared with any other third parties.
10. Consent Records
When you opt in, we record the date and time, the phone number, and where you provided consent, such as the checkbox in your online application. We also keep a record of the messages sent to you and any STOP or HELP replies. These records are kept with your housing file in accordance with the retention requirements of your housing program and our Privacy Policy, and at least as long as needed to honor your opt-out.
11. Changes to These Terms
We may update these terms from time to time. The revised date at the top of this page shows when they last changed.
12. Contact Us
Support: support@gettireswing.com
Privacy requests: privacy@gettireswing.com
Legal notices: legal@gettireswing.com